Source policy

Three kinds of claim, never mixed

This is the most important distinction on the site, because the three carry completely different weight and readers are routinely handed all of them in one paragraph elsewhere.

A statutory right comes from law — the EU right of withdrawal, national auto-renewal rules, the German cancellation-button requirement. It applies whether or not a provider likes it, and we source it to official EU or national government material.

Provider policy is what a company has chosen to offer: a pro-rata refund, a pause option, a grace period. It can change tomorrow without telling anyone, and we source it to the provider’s own terms.

Practical advice is neither. It is what tends to work — screenshot the confirmation, cancel a few days before renewal rather than on the day. Useful, but it is not a right and we do not dress it up as one.

Source hierarchy

For cancellation steps, in order of preference: the provider’s own cancellation or help page; official App Store or Google Play subscription documentation where billing runs through a store; the provider’s terms of service; then high-quality secondary reporting, always attributed.

For legal claims, in order: official EU sources such as EUR-Lex and the European Consumer Centres Network; the national consumer regulator for that jurisdiction; national legislation; then the provider’s own terms where the question is contractual rather than statutory.

An AI-generated answer is never a source for anything on this site, including our own.

What we do when a source runs out

We say so. A page with no store-specific cancellation path says that, rather than offering website steps that will not work for App Store subscribers. A refund claim we cannot substantiate is removed rather than softened into “may be available”.

Unknown is a legitimate state for a fact to be in. Invented is not.

Information, not legal advice

Nothing here is legal advice, and consumer law varies by country and by contract. Where money is genuinely at stake, your national consumer authority — linked from each country page — can act on your behalf in a way an article cannot.

If a set of steps has stopped working, telling us is the most useful thing you can do: info@innopulse.io.