How to Cancel Wall Street Journal
in 2026
Cancel your WSJ subscription — be aware that phone cancellation may be required.
Before you cancel: WSJ does not issue refunds.
First: how are you billed for Wall Street Journal?
This decides where you cancel, and getting it wrong is the usual reason a cancellation appears impossible. If you subscribed inside an app on your phone, the payment is handled by Apple or Google — and Wall Street Journal’s own website has no cancel button for you.
Not sure? Check which account the charge appears on. A charge from Apple or Google rather than from Wall Street Journal tells you immediately.
Directly with the provider
- Go to wsj.com and sign in.
- Click your name > "Account".
- Go to "Subscriptions" and look for a cancel option.
- If not available online, call WSJ Customer Service: 1-800-JOURNAL (1-800-568-7625).
Through the Apple App Store
Apple subscription settingsOn iPhone or iPad: Settings → tap your name → Subscriptions. On a Mac: App Store → your name → Account Settings. The provider’s own website cannot cancel an Apple-billed subscription.
- iPhone Settings > Apple ID > Subscriptions > Wall Street Journal. Cancel.
Through Google Play
Google Play subscriptionsIn the Play Store app: tap your profile icon → Payments & subscriptions → Subscriptions. Or play.google.com/store/account/subscriptions in a browser.
- Google Play > Subscriptions > Wall Street Journal. Cancel.
The billing routes above are inferred from the platforms Wall Street Journal is available on, not confirmed against the provider. If you find a route missing or wrong, tell us — that is the most useful correction you can send.
We do not hold Wall Street Journal’s official cancellation URL on file. Reach it from inside your account rather than from a search result — cancellation pages attract imitations designed to capture logins.
These steps are compiled from Wall Street Journal’s published documentation and have not been independently re-walked by us. Providers redesign account pages without notice, so treat the structure as a guide rather than a guarantee.
After you cancel
- Keep the confirmation email or take a screenshot. It is the only evidence you have.
- Most subscriptions run until the end of the period you have already paid for — cancelling is usually not the same as an immediate refund.
- Check your next statement. A cancellation that did not register looks identical to one that did until the charge arrives.
Do not use a bank block or a chargeback as a way to cancel. Blocking a payment does not end a contract: the subscription usually stays active, the amount owed can keep accruing, and the account can end up with a collections agency. If you are charged after a confirmed cancellation, contact the provider in writing first, then your national consumer authority.
Pro Tips Before You Cancel
- →WSJ is known for requiring phone calls to cancel. Have your account details ready. Expect retention offers.
Still Can't Cancel? Here's What to Do
Contact Wall Street Journal Support
Search "Wall Street Journal cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
A bank block or a chargeback is not a way to cancel. Blocking the payment does not end the contract — the subscription usually stays active and the amount owed can keep building, sometimes ending up with a collections agency. A chargeback is a dispute process for charges you never authorised.
If you have cancelled and are still being charged, the order is: contact the provider in writing and keep the confirmation; if that fails, raise it with the consumer authority for your country (linked from our country pages); and only where the charge is genuinely unauthorised, raise a dispute with your card issuer.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find Wall Street Journal → Cancel.
Frequently Asked Questions
Why does the WSJ require a phone call to cancel?
Dow Jones (WSJ's parent company) uses phone-based cancellations as a retention tactic. Call 1-800-568-7625 and persist through the retention script.