How to Cancel SurveyMonkey
in 2026
Cancel your SurveyMonkey subscription step by step — web, iOS, Android, refunds and notice periods explained.
Before you cancel: SurveyMonkey typically does not refund partial periods. You keep access until the end of your current billing period.
How to Cancel SurveyMonkey on Web (Recommended)
Cancelling via the website is the most reliable method and works for all subscription types.
Sign in to your SurveyMonkey account on the web.
Open the account, plan or billing section.
Look for the cancel or 'do not renew' option — contract plans may require confirming a notice period.
If no self-serve option exists, contact support in writing and keep the confirmation.
Verify the end date and that auto-renewal is off.
How to Cancel SurveyMonkey on iPhone / iPad
Open the Settings app and tap your name, or open the App Store and tap your profile icon.
Tap 'Subscriptions'.
Find SurveyMonkey in the list and tap it.
Tap 'Cancel Subscription' and confirm.
Note: if you subscribed directly on SurveyMonkey's website, cancel there instead.
How to Cancel SurveyMonkey on Android
Open the Google Play Store app.
Tap your profile icon > 'Payments & subscriptions' > 'Subscriptions'.
Select SurveyMonkey and tap 'Cancel subscription'.
Follow the prompts and confirm.
Note: if you subscribed directly on SurveyMonkey's website, cancel there instead.
Cancel via PayPal
If you pay via PayPal, you can also stop billing in PayPal: Settings > Payments > Manage automatic payments > SurveyMonkey > Cancel.
Pro Tips Before You Cancel
- →Cancel a day or two before your renewal date so you are not charged for another period.
- →Always confirm the cancellation took effect — look for a confirmation email and check that auto-renew is off.
- →After cancelling, keep an eye on your statement to make sure SurveyMonkey stops billing.
- →SurveyMonkey is known for auto-renewal — cancel well before the date.
- →Track all your remaining subscriptions in one place so none renew unnoticed — a free spreadsheet works for a one-time check; for automatic renewal reminders, a tracker like SubTracker.io is more practical.
Still Can't Cancel? Here's What to Do
Contact SurveyMonkey Support
Search "SurveyMonkey cancel subscription support" for their current support page. Use live chat for the fastest response.
Block via Your Bank or PayPal
If you cannot cancel through the service, call your bank or credit card provider and ask them to block future charges. Most banks can also initiate a chargeback for unauthorized recurring charges.
Cancel via PayPal
If you pay via PayPal: Log in → Settings → Payments → Manage automatic payments → find SurveyMonkey → Cancel.
Frequently Asked Questions
How do I cancel SurveyMonkey?
Sign in to SurveyMonkey (or the app store you subscribed through), open subscription settings, and select cancel. It usually takes about ~10 minutes. Full step-by-step for web, iOS and Android is above.
Can I get a refund when I cancel SurveyMonkey?
SurveyMonkey typically does not refund partial periods. You keep access until the end of your current billing period.
Will I lose access immediately when I cancel SurveyMonkey?
Usually no — most services let you keep access until the end of the period you have already paid for. Auto-renews annually; cancel early.
How do I make sure SurveyMonkey stops charging me?
After cancelling, verify that auto-renewal is off and watch your next statement. To avoid forgotten renewals in future, keep a tracked list of your subscriptions — a tool like SubTracker.io sends reminders before charges hit.
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